Refund policy
SHIPPING
Free shipping – Delivery time 1–3 weeks. Once your order has been dispatched, you will receive an email with a link to track it. After an order has been placed, unfortunately, we cannot cancel it or offer a refund.
If the order is shipped from our international warehouse, you may be required to pay a fee upon import. Any import and customs charges are the responsibility of the customer, as this counts as a private import.
Magneva cannot regulate or take responsibility for these costs. Track your order via Royal Mail or Aftership.
RETURNS
You have the right to cancel your purchase within 30 days after receiving your package. Fill in the return form and email it to Kontakt@magneva.se to receive a return label. Returns go to our Swedish return warehouse.
The customer is responsible for any return shipping costs. The completed return form must always be included with the item. Refunds are issued within 14 days. If you paid via Klarna, you can report the return and pause the payment while it is being processed.
Items returned in undamaged condition will be refunded in full. If the item has been handled in such a way that its value has decreased, a deduction corresponding to the loss of value will be made from the refund.
UNCLAIMED PACKAGE
What happens if you don’t pick up your package at the delivery point? The package normally remains there for 7 days after arrival.
If you do not collect your package, it will be returned to the postal center in Malmö, where it will either need to be resent or destroyed. Packages registered as “unclaimed” are charged a fee of 5 USD.
The remaining order value will be refunded to you in the same way you paid at checkout. If you change your mind after placing an order, you must first receive the package and then return it to avoid it being registered as “unclaimed.”